Privacy policy

Last Updated: 20 February 2026

This Privacy Policy applies to AharGhor, operated by Md. Hasibul, a sole proprietorship registered in Bangladesh.

AharGhor is a homemade food delivery platform that connects customers with home chefs, vendors, and delivery partners. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.


1. Information We Collect

When you use AharGhor, we may collect the following types of information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Delivery address

  • Account login information

Location Data

We may collect approximate or precise location data to:

  • Enable delivery services

  • Improve service accuracy

  • Provide location-based recommendations

Location data is only collected when necessary for service functionality.

Usage Data

  • IP address

  • Device type

  • Browser type

  • Operating system

  • App usage logs

Transaction Data

  • Orders placed

  • Payment history

  • Refund records

  • Delivery history


2. How We Use Your Information

We use your information to:

  • Process and deliver food orders

  • Communicate order status updates

  • Provide customer support

  • Personalize your experience

  • Improve our services and features

  • Prevent fraud or misuse

  • Comply with legal and accounting obligations


3. Payment Information

Payments on AharGhor are processed through secure third-party payment gateways.

AharGhor does not store full debit/credit card details on its servers. Payment data is handled securely by certified payment processors.


4. Sharing of Information

We do not sell your personal information.

However, we may share your information with:

  • Home chefs and vendors to complete your order

  • Delivery partners for order fulfillment

  • Payment gateways for transaction processing

  • Service providers who help operate our platform

  • Government authorities if required by law


5. Data Retention

We retain personal data only as long as necessary to:

  • Provide services

  • Maintain transaction records

  • Comply with legal and tax obligations

  • Resolve disputes

Transaction records may be retained for accounting and regulatory purposes.


6. Data Security

We implement industry-standard security measures to protect your data.

However, no digital system is 100% secure. By using AharGhor, you acknowledge that data transmission is at your own risk.


7. Your Rights

As a user, you have the right to:

  • Access your personal information

  • Update or correct your information

  • Request deletion of your account

  • Opt out of promotional communications

To request account deletion, contact us at:
📧 support@aharghor.com

Upon verification, your account and associated data will be permanently deleted within 30 days, subject to legal retention requirements.


8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Enhance performance

You may disable cookies in your browser settings.


9. Children's Privacy

AharGhor services are not intended for children under the age of 13.

We do not knowingly collect personal data from children.


10. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices.

We encourage users to review third-party privacy policies separately.


11. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

Continued use of AharGhor after changes means you accept the updated policy.


12. Governing Law

This Privacy Policy is governed by the laws of the People's Republic of Bangladesh.


13. Contact Us

If you have any questions regarding this Privacy Policy, contact us at:

📧 Email: support@aharghor.com
🌐 Website: https://aharghor.com
📍 Bangladesh